Forgotten your password?
Your notes are encrypted on your devices with a key only your password or recovery key can unlock. We never have that key, so an email alone cannot give you back access to your notes. Try these options in order.
1. You are still signed in on another device
On a phone or browser where you are still signed in, open Settings → Account → Change password and choose “Forgotten password?”. We email you a 6-digit code. Enter it, choose a new password, and use the new password to sign in everywhere else.
2. You have your recovery key
Use the 12-word recovery key you saved when you created your account. Recover your account with it and set a new password.
3. Neither of these
Without your password, a signed-in device or your recovery key, your encrypted notes cannot be recovered by anyone, including us. You can still start over.
Email support@voiceknight.com from your account email to have the old account deleted, then sign up again. We can also help with an active subscription. Never send us your password or recovery key.